REAL EXAMPLES OF OUR HOMEOWNER SUPPORT SERVICES

1. PROBLEM: Our client had a custom made sofa and love seat sent to his apartment for delivery. The loveseat made it up however the sofa was 5 inches too long to make it either in the elevator or up the staircase. Oops! To add to the problem the building had no place to store it and it was blocking the elevator lobby. What to do?

SOLUTION: I get a call explaining the situation. Fortunately, I had a place to keep the sofa, so I arranged to have a truck come to the building and bring the sofa to my storage. Next I had the sofa brought to a very good upholstery shop I have known for years. The decision was made between the clients, the upholsterer, and I to cut the sofa in half and refinish the cut ends. I left it to the other two to discuss price and once they reached an agreement the work began. The upholsterer agreed to deliver the sofa to the unit and clamp it back together for the client to approve. I met the upholsterer at the job site and supervised the delivery and installation. The owner was happy and the sofa got home.

2. PROBLEM: A client has a flood from a neighbors unit entering into his unit, ruining the drywall of the ceiling and the walls of his unit. He has no experience with this type of problem.

SOLUTION: The client and I discuss the best course of action. I tell him to call his insurance agent and to let me take the meeting as I told him I could get him additional money to cover extra work and my expense. I got contractor bids and submitted the paperwork to the agent. There was also enough money to get extra soundproofing on the shared wall too. I than supervised the work and paid the contractors. I had promised the client I would be there everyday. At the end I had a cleaning service in to clean my client’s apartment.

3. PROBLEM: A client from New York with a condo on Miami Beach, had a problem. He needed all the large and extremely heavy travertine marble he had stored in his unit moved, crated and shipped to a New York address.

SOLUTION: I first had to find specialty crates for this 24x24 inch travertine. After calling all over town I managed to locate the crates. Now I had to hire the movers to bring the tiles to the loading dock and pack the crates, as well as work with the building management to allow usage of an elevator and parking for the trucks. The client had arranged his own shipping company and had me coordinate all the pieces of the puzzle. Everything went pretty well, except the load was so heavy the shipping company had to bring two trucks with stronger lift gates. The shipment went out that day.

4. PROBLEM: Another out of state client this time from Cleveland had been trying to finish a remodeling of his second home for 1 ½ years. After the first general contractor not only took a bunch of money, everything he did do was wrong. Next, he had a contractor from Cleveland come in to save the day. What happened was that he cut a sprinkler pipe and flooded multiple units in the building. So, the unit sat for the next 5 months.

SOLUTION: After meeting with the client, we decided on a course of action. We agreed that he could not run this job from Cleveland, and that he would let me run the job for him. I agreed to keep in constant contact and update him on the progress. I then called a meeting of all existing contractors and made them aware of the situation and told them we would finally get done and they could get paid. The work progressed and the job along with permits and inspections was completed in less than 2 months. The client was satisfied and finally got to move out of his rental unit back into his own.

It is my hope that you will see yourself in my examples and the benefits to you in hiring, HOMEOWNER SUPPORT SERVICES.